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FAQs / Contact Us

CLICK ON THE QUESTIONS BELOW. If you don’t find the answer you’re looking for, please contact us!

How do I order Denise products directly?

Shipping Information

Where does everything in the kit go?

How do I figure out what length cord makes what length circular needle?

Can I make a 16” circular needle with my standard needle length Denise kit?

How do I get my cords to un-kink?

Will smaller/larger hooks/needles ever be available?

Can I order just one needle instead of a pair?

Why are my needles not an exact fit in my needle gauge?

Are Denise products really airline safe?

What are some of the things that make Denise products unique?

I've lost the instructional insert that came with my Denise kit.

What is your return policy?

What do I do if I have a problem with one of my Denise parts?

I’m having a hard time getting parts to connect/disconnect.

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