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US Shipping

How long will it take to get my order?

What if I choose UPS?

International Shipping

How long will it take to get my order?

Guarantee and Returns

Return Policy

The Denise 30-day Return Policy


The Denise Guarantee

How do I know if my set is covered by the guarantee?

Questions About Our Needles & Hooks

Knitting Needle Questions

Can I make a 16” circular needle with my standard Denise kit?

How do I know which cord to use to build a specific circular needle length?

How do I get my cords to un-kink?

Why are my needles not an exact fit in my needle gauge?

Can I order just one needle instead of a pair?

How do interchangeable knitting needles make my life easier?

The Unique Denise Locking Connection

How do I connect and disconnect the needle or hook to a cord?

What do I do if I can't get a cord to connect?

What are Denise set components made of?

What Denise needles & hooks are made of

What are the cords made of, and are they safe for children to use?