FAQs / Contact Us
CLICK ON THE QUESTIONS BELOW. If you don’t find the answer you’re looking for, please contact us!
You can order online. We also have a printable order form that you can fill out and fax or mail in. You can also order by phone at 888-831-8042. Our phone hours are Monday through Friday, 10:30 AM to 4:30 PM, eastern time.
Weekends excluded, orders placed before noon eastern time generally ship that same business day. We are located in Charlottesville, Virginia. The map below provides approximate domestic transit time to your location. International orders can take anywhere from one week to one month to arrive, depending entirely on how quickly parcels are clearing customs—please be patient!
- The original Denise plastic shelled knitting kit comes with 10 pairs of needles, #5 through 15, 6 cord lengths, 5” through 19”, plus four end buttons and two extenders. Available in dark blue or pink.
- The original Denise plastic shelled crochet kit comes with 12 hook sizes, F5 through 19, 7 cord lengths, 3” through 16”, plus four end buttons and two extenders. Available in light blue.
- The Denise in a dellaQ for knitters comes with 14 pairs of needles, #5 through #19, a G6 crochet hook, 6 cords, 5” through 19”, plus four end buttons and two extenders. Available in four luxurious silk-blend colors.
- The Denise in a dellaQ for crochet comes with 12 hook sizes, F5 through 19, 7 cord lengths, 3” through 16”, plus four end buttons and two extenders. Available in four luxurious silk-blend colors.
- The Denise in a DellaQ for double-ended crochet comes with TWO each of 12 hook sizes, F5 through 19, 7 cord lengths, 3” through 16”, plus four end buttons and two extenders. Available in four luxurious silk-blend colors.
- The Denise in a DellaQ Double comes with 14 pairs of needles, #5 through #19, 12 hooks, F5 through 19, and 9 cords, 3” through 19”, plus four end buttons and two extenders. Available in four luxurious silk-blend colors.
- The Denise 2Go for knitting comes with 6 pairs of needles, #5 through #10, one G6 crochet hook, 14, 16, and 19” cords, plus two end buttons and one extender, all in a hand-sewn cotton case.
- The Denise 2Go for crochet comes with 6 crochet hooks, H8/5mm to M13/9mm, 4 cords, 3", 5", 9" and 14", plus two end buttons and one extender, all in a hand-sewn cotton case.
- The Denise 2Go Crochet for a Cure comes with 12 crochet hooks, F5/3.75mm to 19/15mm, 7 cords, 2 each of 3” & 5", 1 each of 9” 12” 16”, plus four end buttons and one extender, all in a hand-sewn cotton case.
Here is a diagram of where everything in the knitting kit goes. We also have videos of how to put away the knitting kit and the crochet kit.
The smaller needle sizes (#10.5 down) are each 4” long, so a pair is 8” in total needle length. To figure out what cord to use, take the length of the circular needle you’re trying to make and subtract 8. The larger needle sizes (#11 up) are 4.5” long, so a pair is 9” in total needle length. To figure out what cord to use, take the length of the circular needle you’re trying to make and subtract 9. There is enough wiggle room in patterns that an inch or two one way or the other should be close enough to work.
Almost! With the length of the needle heads themselves, the shortest circular that you can make with your Denise kit is 17.” Fortunately, a 17” circular needle works for 99% of the projects that call for a 16” circular. For smaller projects, we highly recommend knitting on two circular needles.
It's basically heat that straightens them out. If you have warm hands, just holding them for a minute or so where the kinks are should do the trick. If your hands run on the colder side, you could try leaving them out in the sun, running hot water over them, or even microwaving them for a few seconds.
We currently do not have any plans to offer hooks or needles larger than US#19 (15mm). We are hard at work developing smaller needles and hooks in several new and exciting configurations. Please sign up for our email list at the bottom of the screen if you would like to be notified when they are ready. We promise not to junk up your inbox; your privacy is important to us, and we don’t like spam anymore than you do!
Yes! You can order one needle here, but there is an important caveat so please read on! In 2007 we resized several of our needle sizes to exact millimeter dimensions. The #6s got slightly smaller, while the #9s through #11s all got slightly bigger. At the same time we redid the tapers on the #13s and 15s. We no longer have stock of the original pre-2007 needles, so if you're trying to replace one of those the best thing to do is to order a pair of the resized ones instead. If you are unsure which needles your kit has, here is how to tell the difference: The pre-2007 kits have only US sizing numbers molded into the white inner trays of the cases. The resized, post-2007 kits have both the US sizing numbers and the mm sizes molded into the white inner trays. If there is any doubt about what you need, please feel free to contact us.
There are minor discrepancies between the needle dimensions that different companies produce. This is why knitting books and teachers recommend sticking with the same needles for an entire project, or doing a gauge swatch with new needles before switching mid-stride. This is also true of needle gauges. Needle gauges from Company A will be a perfect match for Company A’s needles but Company B’s needles might be a little too tight or loose in the same gauge. Denise’s current hooks and needles are all sized to exact metric dimensions which are the same no matter the country or the manufacturer. We hope more companies will follow suit, as there is still no definitive system for US numerical needle sizing—in fact US number sizing for knitting needles has varied over the years, and is originally based on piano wire of all things!
Yes, Denise needles are safe to take on all domestic flights, though we cannot speak for passing through security outside of the US. Because the needle heads are plastic and slightly shorter than a pen, they pose no threat. We do suggest that you pack the kit itself in checked luggage and only take the parts you’ll need for the flight as carry-on. A second recommendation is that you take along an extra pair of end buttons. When you are ready to go through the x-ray portion of security, remove the needle heads from your knitting and place them with your pens and pencils. Put the end buttons on the cords to secure your knitting, and through you go. That said, current TSA guidelines give individual screens wide discretion about what is and isn’t allowed on any given plane at any given time.
Aside from being entirely made in the USA, the interchangeable nature of Denise needles and hooks opens up lots of unique fibercrafting possibilities. Please read more about:
You can knit with two circular needles of the same size even it you just have one Denise kit. To make a pair of circular needles in the same size, just use the correct size tip on the end held by your right hand. Use a smaller size tip on the left side. This works because your gauge is determined entirely by the right hand tip, which receives the loop and whose circumference determines its size.
If you are a tight knitter and have to work to get the stitches moving along your left needle, just replace it with a smaller size, going down as many as 3 or 4 sizes if you like. See above for an explanation of why this will not change your gauge; only make your knitting easier. Incidentally, this will work in circular knitting only. In rows, you would have to keep switching the tips, making certain you always had the larger tip in the right hand (which you could do).
Try putting a needle a few sizes smaller on the left side. The stitches will slide easily, giving your hands a break and your needles room to fly. Again, this won’t change your gauge, just help you knit faster!
Something went wrong, but you’ve only knit a few rounds or rows, and you’re glad you caught the mistake. Just remove the tip from one end of the cable and all your stitches will slide off so fast you won’t believe it. Unravel, and start fresh.
Many knitters purl more loosely than they knit. This results in uneven stockinette. But with Denise needles, all you have to do is use a smaller tip on the purl side of the circular needle. Do some experimenting, and find out if you need to go down 1, 2, or even 3 sizes. It will vary depending on the yarn and gauge.
A handy tool just the right size! I use a lot of applied I-cord and it is most easily done with a short straight needle. If you have a Denise kit, you have a nice assortment of very short straight needles, that is, all the tips. Just push a rubber needle tip protector on the bottom of the tip to give your very short needle a nice comfy base, and you’ll find it is a great tool for applied I- cord.
To be sure a project is working out as planned, just add a connector and an extra-long cable (30", 40" or 52") to your needle and spread out the stitches. You can step into your garment, check the fit, then remove the extra cord length and go back to knitting away!
Would you like to add shaping to a garment with intricate texture or color work, but not have to insert increases and decreases? It may be gradually shaped by changing tip sizes (which can be done in seconds). For instance, to knit a shaped sweater in the round from the bottom up, begin with a larger tip, shift to the next smaller size to begin shaping, to the next smaller size after another several inches, and so on, then reverse the shaping above the waistline. Sleeves may be shaped in the same way. Row/round count will change a little, but probably not enough to make a significant difference.
If after lots of increasing or decreasing, you need a longer or shorter cable to fit your stitches comfortably, just remove a tip, add a connector and the new cable, slide all stitches to the new cable, remove the connector and old cable, and add the tip to the new cable.
Picking up stitches is easiest with a smaller needle, so use a very small tip to first pick up all stitches, then change to the correct size to begin knitting. Or try the same thing with a Denise crochet hook. It makes neck holes and button bands super easy!
They are avaialble for download. Please note that they were originally printed on paper that's a little bigger than 8.5x11". For best results on regular paper, be sure to choose "fit to printable area" when printing the pdf file.
Anything you buy directly from us has a 30 day return policy. If you find something not to your liking, return it to us within 30 days of purchase and we'll refund you. This policy only applies to items purchased directly from us; we cannot dictate a return policy to you LYS, that's up to them. After that 30 day period, all of our knitting and crochet parts are guaranteed to be free of defects, so if you ever have a problem with one of our parts we'll be glad to fix it or replace it for as long as you own it (see below).
All of our knitting and crochet parts we’ve made are guaranteed for life with normal use. We have owned the Denise company since 2002, and our guarantee does not cover the original Denise kits that were made in the 70s, 80s and 90s and have white needles and bright sky blue cords. Please keep in mind that “normal use” does not cover hungry puppies, tying your muffler back onto your car, etc. If you have a problem with one of your Denise knitting or crochet part and you live in the US, please put the problematic piece in an envelope (small padded ones are best, but if you’d prefer to use a regular envelope, please wrap the part securely in strong paper first so it does not pop through the paper and disappear) along with $1 to cover shipping and mail it to us at Denise Interchangeables, 1618 Miller School Rd., Charlottesville, VA 22903. International customers, please contact us. Please put in a short note explaining why you’re returning the part (though in most cases it’ll be pretty evident). If you have any questions regarding problem parts, please contact us with the following information: when you got your kit, what the problem is, and specifically which parts the problem is occurring with (i.e. needle size, cord length, etc.). We may have questions for you, so if you phone, please have your kit handy.
We really don’t want your Denise parts to come undone in the middle of a project, so sometimes it can take a little bit more than just gentle force to get them put together. Try taking two wide rubber bands to use as grippers. Grip one part with one of the rubber bands and the black cord tip end (not the blue cord) with the other rubber band. Seat the parts together and then twist with the rubber bands. A rubber jar lid opener also works in place of one of the rubber bands--it's more or less the same concept as freeing up a very tight jar lid.